Artificial Intelligence

Expense Reimbursement AI Agent: Faster, Smarter Expense Approvals in Salesforce

A Salesforce-native Expense Reimbursement AI Agent built with Agentforce automates validation, approvals, and policy checks—reducing delays and manual finance work.

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The Agentic Enterprise in Salesforce: From CRM to Autonomous Work

Learn how Salesforce describes the agentic enterprise: humans with AI agents that reason, adapt, and act—plus roadmap steps, risks, and use cases.

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Elevating AI Systems with Precision Prompt Engineering

Prompt Engineering is the practice of crafting and refining instructions, known as “prompts,” given to AI models to generate accurate and contextually relevant responses. Effective prompt design enhances the performance, accuracy, and usability of AI systems. Moreover, this process involves iteratively tweaking prompts to ensure the AI’s understanding of queries improves, leading to better, more meaningful results.

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Negative Use Cases in AI: Handling Them in Prompt Engineering

When building AI-powered chatbots, much attention is given to designing prompts that produce accurate and helpful responses.

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Best Practices for Building Product Chatbots

Building product chatbots has become vital in delivering timely and accurate customer support, as they help streamline interactions and reduce workload.

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Building AI Chatbots for Softsquare Products

Building AI chatbots involves a deep understanding of advanced technologies and careful planning to ensure it meets the specific needs of users. At Softsquare, we designed a chatbot that enhances customer support by offering context-aware responses based on our product documentation.

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Mulesoft Intelligent Document Processing: Automate and Simplify

Companies in financial services, insurance, healthcare, logistics, and legal industries handle large volumes of unstructured documents daily. Traditional document processing methods rely on manual data entry, slow verification processes, and disconnected workflows, leading to inefficiencies, errors, and high costs.

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Auto Insurance Claim support with Agentforce Chatbot

Filing an auto insurance claim is rarely a smooth process. Long wait times, unclear coverage details, and complex paperwork often make an already stressful situation even more frustrating for policyholders.

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OpenAI-Powered Repair Assistant: Smarter Equipment Support

Manufacturers in the Electrical and Electronics industry face increasing challenges in providing efficient and cost-effective customer support. Customers struggle with complex troubleshooting, leading to delays, frustration, and unnecessary downtime.

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