December 4, 2023

Efficient Offboarding with User360 Configurations – Part 1

Offboarding users in Salesforce involves critical steps like deactivation, record transfers, and permissions. User360, a powerful automation tool, revolutionizes this process with User360 offboarding templates for streamlined administration.

Traditional methods, which are prone to errors and time-consuming, are being revolutionized by User360, a robust automation tool. This tool provides offboarding templates for administrators, ensuring a streamlined and error-free process. 

Navigating Offboarding Complexities

Managing departing employees includes deactivating credentials, transferring records, and adjusting permissions. Recognizing the complexity involved, User360 ensures detailed attention to safeguard data security. 

Efficiency in Offboarding with User360

User360 streamlines offboarding with customizable templates, enhancing efficiency in Salesforce user offboarding processes. This powerful tool significantly enhances efficiency, fundamentally altering the approach to offboarding in Salesforce. 

Configuring User360 Offboarding Templates:  

A comprehensive guide to setting up an offboarding template: 

  1. Navigate to “Configurations”: Access the “Configurations” tab for user actions in User360. 
  2. Create Process Templates: Start a new template, selecting “Deactivate or Freeze User” as the primary action.
  1. Provide Template Details: Specify a unique name and the “Process Owner” if needed. 
  1. Deactivate or Freeze User: The first step involves selecting the user and the action to be performed.

NOTE: Depending on your company’s policies or requirements, you can opt to keep the “Action” field editable and then save the step. 

  1. Remove Permission Sets: Add a step to remove permission sets, selecting users and sets/groups. 

NOTE: You can select Permission Sets/Groups to remove or you can choose to keep it Editable to modify later while creating the request.  

  1. Remove from Public Group/Queue: Specify details to remove users from groups or queues.
  1. Create Additional Steps: Customize the template by adding steps for specific offboarding requirements.
  2. Set Conditions (If needed): Add conditions to steps based on specific criteria or requirements.
  3. Review and Validate:  Before activation, review and validate the template to ensure accuracy. Finalize by activating the template for practical use. 


Embrace User360 for precise user offboarding and efficiency. Offboarding templates not only save time and resources but also ensure robust data security. Explore more in the next blog focusing on User360 processes.

Next Blog: Efficient Offboarding with User360 Processes (Continuation)

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