Softsquare > Services > CRM Automation

Sales Cloud Features

  • Effective lead, opportunity and account management

  • Intelligent forecasting and user-friendly pipeline reporting

  • Turn data into insights with dynamic dashboards

Service Cloud Features

  • Save your CSM team some time with intelligent case routing

  • Generate cases from email complaints

  • Get a 360° view of your customers with agent friendly Service Console

  • Reduce your agents’ workload with automated hat responses and chat-bots

  • Improve customer support with intelligent FAQs

Community Cloud Features

  • Reduce support calls and improve overall customer satisfaction by leveraging communities

  • Case transparency and effective communication with your customers and partners

  • Maximize channel revenue by directly connecting with your distributors/resellers.

Sales Cloud Features

  • Effective lead, opportunity and account management

  • Intelligent forecasting and user-friendly pipeline reporting

  • Turn data into insights with dynamic dashboards

Service Cloud Features

  • Save your CSM team some time with intelligent case routing

  • Generate cases from email complaints

  • Get a 360° view of your customers with agent friendly Service Console

  • Reduce your agents’ workload with automated hat responses and chat-bots

  • Improve customer support with intelligent FAQs

Community Cloud Features

  • Reduce support calls and improve overall customer satisfaction by leveraging communities

  • Case transparency and effective communication with your customers and partners

  • Maximize channel revenue by directly connecting with your distributors/resellers.

WHY WORK WITH US?

  • Salesforce-focused Silver partner on all fronts – Consulting (SI), Appexchange products (ISV), Outsourcing product development (PDO)

  • Over 500 Salesforce implementations

  • Customer satisfaction rating of 4.95+/5

  • 92% Customer retention

  • 70+ Certified Professionals

  • Wide span of project experience and deep product understanding
  • 100+ Sales cloud implementations

  • 50+ Service cloud implementations

  • 25+ Communities delivered

  • Monitor and improve lead/case response time using Response Time Tracker

  • Ensure opportunities are not lying dormant with Idle Opportunity Alert

  • Well experienced, certified team of Salesforce Sales Cloud Consultants & Salesforce Service Cloud Consultants
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SALES CLOUD SERVICE

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SERVICE CLOUD SERVICE

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