Sales Cloud Features
- Effective lead, opportunity and account management
- Intelligent forecasting and user-friendly pipeline reporting
- Turn data into insights with dynamic dashboards
Service Cloud Features
- Save your CSM team some time with intelligent case routing
- Generate cases from email complaints
- Get a 360° view of your customers with agent friendly Service Console
- Reduce your agents’ workload with automated hat responses and chat-bots
- Improve customer support with intelligent FAQs
Community Cloud Features
- Reduce support calls and improve overall customer satisfaction by leveraging communities
- Case transparency and effective communication with your customers and partners
- Maximize channel revenue by directly connecting with your distributors/resellers.