Johnson Controls creates intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. It is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Johnson Controls manufactures various products including Air Systems, Refrigeration Systems, HVAC Controllers, HVAC Equipment and batteries
JCI currently uses the following applications to manage their daily operations:
- Salesforce – To handle the CRM and sales processes
- ServiceMax – To manage the field service operations
JCI might undertake service orders from customers who have not purchased their products, which mostly includes small scale/non-professional entities. There was no effective system in place to handle this process.
The professional services for SMEs don’t require continuous and long-term engagements. The Labor & Material (L&M) application developed by Softsquare serves this purpose.
L&M application helps Johnson Controls to handle short-term servicing engagements and labor outsourcing with customers. Contractual obligations that are not fulfilled by the contract in PSCms are handled in L&M.
By computing the labor and material estimates, the L&M application generates a quotation that can be shared with the customer for one time engagement.
Improved process efficiency for managing short-term service contracts and labor outsourcing by 35%